AASBD RETURN & CANCELLATION POLICY

Always check your order and report any discrepancy and/or shortage to the International Soap Box Derby, Inc. (ISBD) Headquarters within thirty (30) days of the receipt of your order.   

Order Cancellation

The ISBD will issue a full refund on all merchandise cancelled prior to shipment.  No order is permitted to be cancelled after shipment. 

Returns

In order to return merchandise, you must first contact the ISBD Headquarters within thirty (30) days of the receipt of your order to request a Return Merchandise Authorization (RMA).  You will be issued a RMA number that must be clearly marked on the outside of your package(s) prior to shipment to the ISBD.  Merchandise returned without an issued RMA number will not be processed by the ISBD.  Once issued, RMA numbers are valid for fifteen (15) days within which the ISBD must receive the returned merchandise.  All merchandise must be returned in its unassembled, original condition at your expense.

Exchange or Refund    

If the returned merchandise is determined to have a manufacturer defect, the item(s) will be replaced at the cost of the ISBD.  Exchanges take approximately two to five business days to process and reship the merchandise after receipt of the item(s).

If a refund is required, the ISBD will refund the purchase price of the merchandise less 10% of the cost of the order for restocking.  There is no refund on shipping.  Refunds are always issued back to the credit card used to purchase the initial order.  In the case of the initial order being paid by check or money order, the ISBD will issue a refund check for the amount.  Refunds take approximately two business days to process a credit back to a credit card and approximately two to five business days to issue a refund check.